Brondell’s Authorized Dealer, Warranty and Returns Policy
Brondell products are backed by some of the most comprehensive warranties in the industry. Brondell warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER on products purchased from an authorized Brondell dealer and is not transferable if you sell or otherwise transfer the product.
Due to the hygienic nature of Brondell's products, Brondell can only accept customer and vendor returns on seats and bidet products that are unopened, unused, and re-sellable. Prior to any returns, Brondell's customer support must be contacted in order to receive a Return Merchandise Authorization (RMA) number. Any returns must be shipped back to Brondell pre-paid by customer or vendor within 30 days of original purchase. Customer or vendor returns to Brondell will incur a 15% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise. The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355.
Residential Warranties for Brondell Products
Swash 100, 250, 300, 450, 550, 600, 900, 1200, SE400, SE600, DR802/DR801, DS725, CL510, CL950, and IS707 Bidet Seats
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
Swash 700 Bidet Seats
- 2 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
- 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
Swash 800, 1000, CL825, and 1400 Bidet Seats
- 3 Years Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
- 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
- 50% Coverage of all parts and labor for the entire product for the third year from original date of purchase
Spa Series Bidet Attachments (models FS-10, FSW-20, PS-65, PSW-75, SS-150, LH-10, LH-12, LH-20, LH-22, and LES-10)
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
Spa Series Bidet Sprayers (models CS-30, CSA-35, CSL-40, PS-90, SS-201, LES-30, and LES-40) & Hot/Cold Mixing Valve (model MVK-10)
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
Travel Bidet (models GS-70, LES-70)
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
LumaWarm Heated Toilet Seat models
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
H2O+ Water Filtration Systems (models RC100, UC300, UC100, H265, H620, and H630)
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
H2O+ Water Filtration Pitchers (models H10-W and H10-B)
- 30-Day Warranty
- 100% Coverage of all parts and labor for the entire product for the first 30 days from original date of purchase
O2+ Air Purifiers (models PH10-B, PR50-W, PR50-B, P400-W, P400-B, P300-W, P300-B)
- 3 Years Limited Warranty
- 100% Coverage of all defects or malfunctions of all electronic parts and labor for the entire product, excluding consumable filters for the first three years from original date of purchase
VivaSpring Filtered Shower Heads (models FSH25-CB, FSH25-CG)
- 1 Year Limited Warranty
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
EXCLUSIONS AND LIMITATIONS
- BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER and is not transferable if you sell or otherwise transfer the product.
- BRONDELL's obligations under this warranty are limited to repairs or replacement, at BRONDELL's option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. BRONDELL reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. BRONDELL will not charge for labor or parts in connection with warranty repairs for the first full year from date of purchase on all products except those that may be subject to commercial use limitations.
- BRONDELL is not responsible for the cost of removal, return (shipping) and/or reinstallation of products. This warranty does NOT apply to:
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Any and all replacement filters or consumable parts.
- Damage or loss which occurs during shipment.
- Damage of loss sustained through any natural or man-made causes beyond the control of BRONDELL, including but not limited to fire, earthquake, floods, etc.
- Damage or loss resulting from sediments or foreign matter contained in a water system.
- Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous environment.
- Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by cleaning products, chlorine or chlorine related products.
- Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other acts which are not the fault of Brondell or which the Product is not specified to tolerate.
- Damages as a result of normal "wear and tear" will not be considered defects.
- This warranty gives you specific legal rights. You may have other rights which vary from state to state.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BRONDELL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
HOW TO OBTAIN SERVICE
To obtain repair service under this warranty, you must contact an authorized BRONDELL Service Center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest Brondell authorized service center along with your RMA number and proof of purchase.
To obtain your RMA number and locate the BRONDELL Service Center location nearest you, call 1-888-542-3355 or Email support@brondell.com